1. Operator and Scope
Welcome to Germany (WTG, the “App”) is currently operated by Thales Barbosa Batista, Max-Planck-Straße 4D, 64807 Dieburg, Germany. You can contact us at support@welcometogermany.app or through our Support Center.
These Terms of Use describe the conditions for using the WTG mobile application and related services. Please read them before creating an account or using the App. They are intended to be read alongside our Privacy Policy, which explains how personal data is handled.
2. Eligibility and Accounts
WTG is intended for people aged 18 or older. Some features require a registered account.
- Provide reasonably accurate information when it is needed for the service.
- Keep your account credentials secure and do not knowingly allow others to misuse your account.
- Notify us if you suspect unauthorized access to your account.
You can use the available account settings to update your details or delete your account. For information about personal data, see the Privacy Policy.
3. What Welcome to Germany Provides
WTG is an informational and organizational tool intended to help people plan a move to Germany and navigate everyday life after arrival. Depending on availability, it may provide:
- Planning checklists and progress tracking through My Journey’s Guide.
- General explanations of administrative processes, residence pathways and German laws.
- Links to official sources and information about competent authorities.
- Transport, location-based services, emergency-warning information and everyday-life resources.
Features and available content may differ during the beta. WTG is not a German government service and does not make official administrative decisions.
4. Informational Content and Official Sources
WTG provides general information, not individualized legal, immigration, tax, financial, medical or other regulated professional advice. Administrative practices, eligibility rules and deadlines may change or depend on individual circumstances.
Before making a decision with legal, financial or administrative consequences, verify the applicable requirements with the competent authority or a qualified professional. We aim to reference official or authoritative sources where reasonably possible, but cannot guarantee that every summary or external source is complete, current or suitable for a particular situation.
If information displayed by WTG differs from information issued by the competent authority, rely on that authority’s current official information.
5. Free Beta Testing
WTG is being made available to invited testers as a free, pre-release beta. During this phase, functionality may be incomplete, changed, added, removed or temporarily interrupted, and errors may occur.
Beta participants are encouraged to share feedback and report problems through our Support Center. Any particular testing commitments or promotional rewards are described separately in the relevant invitation or offer.
Participating in the free beta does not by itself authorize any future payment. Mandatory rights under applicable law remain unaffected by the beta status of the App.
6. Personalization and Location-Based Information
WTG may tailor guidance, checklists or nearby information using details supplied in your account or a location you select. These suggestions are intended to make the App more useful; they are not an official determination of your legal, immigration or residence status.
Nearby services, authority jurisdictions, opening hours, transport information and other local results can be inaccurate, unavailable or outdated. Confirm important details with the relevant provider or authority before relying on them.
For required and optional profile information, device permissions, sensitive-data consent and location processing, consult the Privacy Policy.
7. Third-Party Websites and Services
WTG may link to official authorities, map providers, transport operators, ticketing services and other external websites or apps. Those services are operated by third parties and may have their own terms, privacy notices and availability conditions.
We do not control third-party content, and a link does not mean WTG is affiliated with or endorsed by that organization. This does not affect any legal responsibility that cannot be excluded.
8. Emergencies and Safety
Welcome to Germany is not an emergency service. Emergency warnings, including siren-test information, are informational and may be delayed, incomplete or unavailable.
Do not rely on WTG to request immediate police, fire or medical assistance. In an emergency in Germany, contact the appropriate emergency services directly (for example, 112 for fire and ambulance or 110 for police).
9. Acceptable Use
When using WTG, you must not:
- Access or attempt to access accounts, systems or data without authorization.
- Interfere with the operation or security of the App, bypass technical protections or deliberately overload the service.
- Introduce malware, attempt to exploit vulnerabilities or automate abusive requests.
- Impersonate another person or use the service for unlawful purposes.
Reasonable security research should be reported responsibly to support@welcometogermany.app rather than used to compromise the service or other users.
10. Intellectual Property
The WTG name, original user interface, software, design and original content may be protected by applicable intellectual-property laws. These Terms do not transfer ownership of those rights to users.
Official publications, public-sector information, third-party trademarks, mapping data and other external materials remain subject to their respective rights and licenses. You may use the App for its intended personal purposes, subject to applicable law and these Terms.
11. Availability and Service Changes
We aim to keep WTG useful and available, but maintenance, technical faults, provider outages or security incidents may affect individual features or the App as a whole.
We may update, correct or modify beta features and content as development progresses. Where a change materially affects users and notice is required by law, we will provide appropriate information. We do not waive any statutory obligations concerning the provision and conformity of digital services.
12. Future Paid Features and Subscriptions
The current internal beta is free. WTG may offer paid features or subscriptions in the future, but no user will be charged merely because a paid service is announced or because they participated in the beta.
Before a paid purchase or subscription is concluded, the applicable price, billing interval, renewal and cancellation conditions, consumer information and any additional contractual terms will be presented through the appropriate purchasing process. Future purchases may also be governed by the terms of the relevant app store.
If promotional access is offered to beta testers, its eligibility and duration will be communicated separately. Users are not required to subscribe in order to retain rights provided by applicable law.
13. Account Deletion, Suspension and Termination
You may stop using WTG at any time. You can delete your account in the App under Profile → Account & security → Delete account, or request deletion through our Account Deletion page without reinstalling the App.
Deletion of a WTG account is intended to be irreversible. Further details about personal-data deletion, technical retention and external service providers are explained in our Privacy Policy.
We may restrict or suspend access where reasonably necessary to address serious abuse, unlawful conduct, security threats or material violations of these Terms, subject to applicable legal requirements and user rights.
14. Liability and Mandatory Consumer Rights
WTG is intended to help users find and organize information, but a specific result or administrative outcome is not guaranteed. Users should independently verify important information, as explained in Section 4.
Nothing in these Terms excludes or limits liability where doing so is prohibited by applicable law, including liability for intentional misconduct, gross negligence, or injury to life, body or health. Any statutory remedies or mandatory consumer protections, including rights that may apply to digital products, remain unaffected.
15. Changes to These Terms
We may revise these Terms when the App, its business model or applicable legal requirements change. We will update the date displayed on this page and provide notice of material changes where required. Where a change requires your agreement under applicable law, we will seek it before applying that change to you.
16. Governing Law and Contact
These Terms are governed by the laws of the Federal Republic of Germany. If you are a consumer, this choice of law does not deprive you of mandatory consumer-protection rights that apply under otherwise applicable law. Jurisdiction is determined by applicable legal rules; no exclusive consumer forum is imposed by these Terms.
Questions about these Terms may be sent to support@welcometogermany.app or submitted through our Support Center. See also our Impressum for legal operator information.