Welcome to Germany · Newcomers App

Customer Support

Have a question, found a bug, or need help with your account? We're here to help you make the most of Welcome to Germany.

Last updated: 2 November 2026

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Send a support request Contact by email Privacy and safety

Send a support request

Use the form below for technical problems, account or subscription questions, feedback, or general inquiries. Please describe your request as clearly as possible so we can assist you.

If the form doesn't appear, is cut off, or you would prefer to use the full page, open it in a new tab.

Contact by email

If the form does not work for you, or you would rather contact us directly, email support@welcometogermany.app.

For account deletion, you can also follow the instructions on our Account Deletion page.

Privacy and safety

The information you provide will be used to review and respond to your support request. The embedded form is provided by Google. For more details on how we handle personal information, read our Privacy Policy.

Please do not submit passwords, identity documents, payment card details, or sensitive personal information through this form. If we need additional information to resolve your request, we will contact you.