How to delete your account
If you can still sign in to Welcome to Germany, open Profile → Account & security → Delete account and follow the instructions shown in the App.
If you no longer have access to the App, you can request account deletion through our Customer Support Center. You do not need to reinstall the App to submit your request.
Please include the email address associated with your WTG account, or submit your request using that address.
Do not send passwords, identity documents or other sensitive documents with your initial request. We may contact you to verify account ownership before completing the deletion.
What gets deleted
After verification and completion of account deletion, WTG removes your authentication account and associated personal profile information, saved preferences, optional sensitive responses, consent records and My Journey's Guide progress from the active database, including relevant step-completion records.
Account deletion also triggers a request to remove the associated customer record from RevenueCat, our subscription and access management provider. This request may be processed asynchronously.
Limited technical copies may remain temporarily in system backups or security logs, and narrowly necessary information may be retained where legally required. These residual records are not used to continue providing a WTG account.
If paid subscriptions become available, deleting your WTG account will not automatically cancel subscriptions billed by the Apple App Store or Google Play. Those subscriptions must be managed through the relevant store.
Questions or other privacy requests
For data-access, correction, deletion or other privacy requests, please visit our Customer Support Center .
You can also read our Privacy Policy for more information about personal data processing, retention and your rights.